Services

O2O Event & Field Activation

When offline activity has no digital memory.

Quick view

Who it’s for: Brands running events, stores, or field teams.

Category: Activation & Growth

QR / NFC / code-based participation at events, stores, and roadshowsStaff-assisted validation flows (scan, approve, reward)
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Context / why this problem exists

Events, stores, and field teams generate massive engagement — but without data connection, value disappears after the moment.

When this is the right solution

  • ▸You run events or field programs
  • ▸Participation must be validated
  • ▸Fraud prevention matters
  • ▸ROI needs to be measurable

When this is not the right solution

  • ▸Activities are purely brand exposure
  • ▸No digital follow-up is required

How OUTLIER approaches it

We design offline-to-online activation systems that connect actions to profiles. Including:

  • ▸QR / NFC / code-based participation
  • ▸Staff-assisted validation flows
  • ▸Reward and data linkage

What changes after

  • ▸Offline actions become measurable signals
  • ▸Fraud drops without hurting experience
  • ▸Field activity feeds digital growth
Book a working sessionView more servicesNot sure? Connect offline moments to measurable outcomes

Recent proof points

LINE Platform

LINE mini app overhaul readiness

LINE Platform

Validated

Validated (Lab tested)

LINE mini app overhaul readiness

Prepared a production-ready overhaul framework to migrate standard LINE LIFF experiences into a scalable LINE mini app — designed around habit loops, rewards, and partner activation.

  • ▸End-to-end mini app architecture replacing standard LIFF flows
  • ▸Reward logic and habit loop mechanics tested in controlled environments
  • ▸Integration patterns for retail partner participation and campaign scaling
  • ▸Deployment playbook ready for brand rollout
Services

GenAI support copilot with RAG

Services

Validated

Digital services company

GenAI support copilot with RAG

Designed an intelligent, on-brand GenAI copilot that turns internal knowledge into real-time, personalized support — learning continuously from customer behavior while operating within strict governance and legal guardrails.

  • ▸Controlled RAG engine trained only on approved internal knowledge
  • ▸Built-in guardrails to ensure brand safety, accountability, and legal compliance
  • ▸Human-in-the-loop escalation for sensitive or high-impact interactions
  • ▸Self-learning feedback loop using real user input and behavior
  • ▸CRM-integrated intelligence to tailor responses by customer profile and context