Services

Custom Marketing & Commercial Platforms

When growth breaks because campaigns, data, and channels don’t connect.

Quick view

Who it’s for: Brands with complex growth needs beyond campaigns or tools.

Category: Core Platforms & Data

Composable architectureOffer engines and wallets

Context / why this problem exists

Many brands don’t have a “platform problem” — they have a coordination problem. Campaigns are launched, data is collected, tools are added, but nothing compounds. Each initiative works in isolation, requiring rework every time.

  • Long launch cycles
  • Heavy engineering dependency
  • Data that exists but can’t be reused
  • Growth that spikes but doesn’t sustain

When this is the right solution

  • Campaigns take weeks to launch instead of days
  • Each new initiative feels like a new build
  • Data lives across tools without orchestration
  • You need a system that compounds performance over time

When this is not the right solution

  • You only need a one-off campaign or landing page
  • Your growth motion is simple and unlikely to scale
  • You are looking for an off-the-shelf SaaS replacement

How OUTLIER approaches it

We design and build custom commercial platforms that sit between strategy and execution. Our work typically includes:

  • Defining the commercial logic that governs offers, journeys, and incentives
  • Designing a composable architecture that evolves without rework
  • Building data foundations that power reuse and automation
  • Instrumenting performance so learning feeds directly into iteration
  • One team owns the full lifecycle — from intent to outcome

What changes after

  • Campaigns launch faster without engineering bottlenecks
  • Journeys adapt based on behavior, not guesswork
  • Data becomes reusable, not disposable
  • Growth becomes systematic instead of reactive
Book a working sessionView more servicesNot sure? Discuss whether a custom platform is the right answer for your growth problem

Recent proof points

LINE Platform

LINE mini app overhaul readiness

LINE Platform

Validated

Validated (Lab tested)

LINE mini app overhaul readiness

Prepared a production-ready overhaul framework to migrate standard LINE LIFF experiences into a scalable LINE mini app — designed around habit loops, rewards, and partner activation.

  • End-to-end mini app architecture replacing standard LIFF flows
  • Reward logic and habit loop mechanics tested in controlled environments
  • Integration patterns for retail partner participation and campaign scaling
  • Deployment playbook ready for brand rollout
Services

GenAI support copilot with RAG

Services

Validated

Digital services company

GenAI support copilot with RAG

Designed an intelligent, on-brand GenAI copilot that turns internal knowledge into real-time, personalized support — learning continuously from customer behavior while operating within strict governance and legal guardrails.

  • Controlled RAG engine trained only on approved internal knowledge
  • Built-in guardrails to ensure brand safety, accountability, and legal compliance
  • Human-in-the-loop escalation for sensitive or high-impact interactions
  • Self-learning feedback loop using real user input and behavior
  • CRM-integrated intelligence to tailor responses by customer profile and context